Buyers FAQs
As a buyer, you are not required to create a profile in order to shop. You can easily shop as a guest.
We do however recommend you create a profile so that you can rate sellers and get listings based on what you like!
You can create an account by clicking on the account button on the top right of the page and choose create account.
You will be redirected to fill out the needed information.
Cairo 99
Alex 105
Sahel 250
Gouna 150
Delta 115
Canal 120
Hurghada 150
Upper Egypt 125
* In case of ordering items from more than one vendor, an extra charge of 35EGP is added for every extra vendor.
Example: if you’re from Cairo/Giza and order 2 items from just vendor A, you will be charged 99EGP for shipping.
In case you order 1 item from vendor A and 1 item from vendor B you will be charged 134EGP.
**NOTE: If you are ordering from more than 3 vendors, a downpayment is required to be transferred upon order confirmation.
Instapay: snails@instapay
Yes! You can order from multiple closets. The first closet includes a standard shipping fee, and there’s an additional 35 EGP shipping fee for each extra vendor in your order.
For orders containing items from more than 3 vendors, a 50 EGP downpayment per vendor is required. Payments can be sent via snails@instapay.
Our order fulfillment typically takes from 3 to 7 business days.
When a sale occurs, we initiate communication with the seller to schedule the pickup of the item.
It’s important to note that coordinating with sellers for pickups can sometimes extend this timeframe, as it depends on the sellers’ availability.
Once collected, the product is transported to our warehouse. In the warehouse, we inspect the quality, ensuring it matches the description listed before shipping the package to you.
*Items from our Ready2Ship collection can get delievred within 48 hours.
*Note that shipping outside of Cairo might take longer.
The conditions of the Products on Snails will vary from one product to another, as we allow sellers to list both new and used products.
All sellers state the exact condition of the product on a scale varying form "fair" to "new with tag".
Verified sellers are sellers who never failed a quality check and who sold more than 30 listings successfully.
- We offer a return and refund policy for both new and secondhand items, except for soiree dresses.
- If you’re ordering multiple items, you can either accept or return the entire order while the courier is still there.
- For partial returns, accept the full order first and contact us within 24 hours of delivery to initiate the return process.
- You have a 24-hour window after delivery to submit a return request.
- If you are only ordering 1 item, you can return the item directly to the courier and cover the shipping via bank or Instapay transfer.
- Refunds will only cover the item cost, excluding the initial shipping charge and return fees, which depend on the number of items being returned.
- The buyer is responsible for return shipping fees, unless the item has unmentioned defects or the return is due to an error on our part.
- To be eligible for a refund, the item must be returned in the same condition as delivered, without any damage.
- Damaged items will not be refunded.
A return request can typically take our team 3-5 business days to process.
It's important to note that we do not accept returns or exchanges requests once 24 hours have passed since the buyer received the item.
Refunds Can be made through bank account/Instapay/E-Wallets or Telda Card.
If you've ever wondered what it would be like to shop from other people's closets including friends, then you've come to the right place.
-Snails connects you to sellers whose closets you'd love to raid.
-You'll find diverse pieces with unmatched prices.
-There's pieces you won't find in stores!
-New pieces every week!
-We make sure to inspect the item before it goes out for delivery so you get exactly what you ordered!
We accept the following forms of payment:
Cash upon delivery
Transfers pre-delivery
Online Payment <<<Coming soon>>>
Sellers' FAQs
Snails is a unique social marketplace allowing you to thrift & make money by giving new life to your outgrown clothes.
By connecting millions of buyers and sellers interested in slowing down fast fashion, freeing up some closet space & saving up, we hope to offset the environmental as well as the financial cost of fashion.
We handle the financial transaction, shipping, advertising and serve as the customer support team for your sale. In other words, we provide a simple end-to-end exclusive platform for selling & buying clothes!
-We take ZERO selling fees, so the price you set is the price you get.
-You make easy money from home.
-You give second life to your outgrown peices.
-We make sure your items reach a wide audience.
-You freshen up your closet and create space for new pieces that truly fit your style.
-It's easy and convenient as we handle everything; from shipping and payment to serving as customer support team for your sale.
-You help slow down fast fashion.
-You reject throwaway fashion culture and help make fashion more accessible and inclusive.
-You start living more slowly and sustainably.
- Sellers can list their items on Snails free of charge, and a buyer-paid markup is added to the asked price.
- Your asked price needs to match our pricing recommendation to be accepted.
- Drop off your sold items at our Cairo or Giza locations, or request a courier pick-up for a fee.
- If a product doesn't match the description or info stated on the website, the seller is responsible for covering all shipping costs.
- Returned items stay in our warehouse until they are ordered again or until the seller picks them up. *In case sellers want their items sent back, they cover the shipping cost.
Rest assured, we take full responsibility for safely storing every item in our warehouse. Any potential damage incurred while in our possession is our responsibility to address.
- If the item does not meet our hygiene standards (cleaned and ironed), seller cover dry clean cost whether the sale was completed or returned.
- Seller must package items properly. Bags & shoes should ideally be placed in a box.
Dresses, suits and blazers need to be in an appropriate cover to prevent damage during shipping.
We cannot be held responsible for any damage during shipping or storage if items are not packaged correctly.
You add a new listing by:
See Selling Guide
To edit a listing:
1-Log in
2- Go to Products tab < click on Products listing
2-Go to the row of the listing you want to edit, click on the 3 dots in the action column and choose edit.
Once you make a sale, you will recieve an email!
You can either drop off your sold items at our Cairo or Giza locations, or request a courier pick-up for a fee.
When you give the item to the courier, its quality and condition need to be as described on your closet.
Make sure the item is clean and ironed to avoid extra charges to cover dry clean.
Sellers are paid on the 1st, 10th, and 20th of each month, provided the item has been fulfilled at least 7 days prior.
Our fees are simple and transparent.
Sellers can have their items listed and sold on Snails for zero selling fees. A 25% commission is added to the asking price, which is paid by the buyer.
Sellers are paid on the 1st, 10th, and 20th of each month, provided the item has been fulfilled at least 7 days prior.
Payment occurs after the buyer has received the item and confirmed their satisfaction with it.
Buyers are allowed 24 hours after delivery to inform us of any return or exchange request.
If the customer is returning/exchanging the item due to a defect that was NOT mentioned in the listing, the seller is obligated to pay for all shipping costs.
Sellers can get paid in two ways:
-Cash pick-up from one of our fulfilment centres (Sheikh Zayed, Dokki or Maadi)
-Money Transfer (Bank, WE Wallet, Vodafone Cash, Telda Card or InstaPay)
Here’s a breakdown of our payment process:
Order Fulfillment
Sellers will receive payments for orders that have been successfully delivered. This means that the item has been picked up, quality-checked, and received by the buyer, meeting the required standards.
Payment Schedule
Sellers are paid on the 1st, 10th, and 20th of each month, provided the item has been fulfilled at least 7 days prior.
Payment Eligibility
To be eligible for payment, the order must have been fulfilled at least 7 days before the scheduled payment date.
This allows sufficient time for the entire process, including quality checks and delivery, to be completed.
You can sell:
-Fashion and Accessories
-All pre-owned items can be listed on Snails if they are clean and in good condition, except for underwear; it must be new.
-Swimsuits should either be new or as new, meaning it has to be in excellent condition showing no wear and tear, especially at the crotch area.
-Handmade fashion and accessories are also welcome.
-Wedding dresses
-Kids Clothes
-Old Halloween Costumes
You can't sell:
-For health and hygiene reasons, used underwear cannot be sold on Snails. However, if this type of garment is brand new, then it may be sold.
-Counterfeits (Fake brands and list them as original) If the product you are listing bears the brand or logo of a company or designer, but it wasn't made or authorized by that company or designer, don't list as if it is.
If you cannot verify the authenticity of an item, please state so. Additionally, using a company's name or trademark in a way that may confuse buyers about the item's origins, or confuses buyers into believing that you or the item is affiliated with, sponsored by, or endorsed by the trademark owner is both illegal and a violation of our policies. Members who list replicas or fakes risk immediate and permanent suspension from Snails.
Sell your items quickly by following these helpful tips:
-Use great lighting when taking pictures! Buyers want to clearly see the item.
-Create a beautiful Covershot photo by modeling and/or styling the item.
-Carefully review your item while listing and include additional photos showing any damage, excessive wear, or stains.
-Write a thorough description for your listing by including the item's condition, color, size, material and measurements.
-Keep your price competitive.
-Share your listings with followers or friends on different platforms like Instagram, TikTok and Facebook.
Sell over 30 listings and never miss a quality check.
After you create your account, you can go back to edit your profile picture, your seller shop logo and create a banner for your online closet! Choosing a name for your closet is necessary, but creating a banner and a logo is optional for those who would like to take this to the next level!
You will also be asked to write a short store description as well as a long store description. It's up to you what you write or don't write!
To edit your profile/shop:
1- Log in
2- Click on Profile > My Account
3- Edit what needs editing
4- Click on save changes
Yes!
To make it easier, we made it possible to shop & sell from the same account.
A single seller can create more than one selling account.
Price gouging occurs when a seller increases the price of items to a level much higher than what is considered reasonable or fair. This activity is strictly prohibited on Snails. Sellers must offer items at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters.
Please note that all sellers must follow all applicable laws and regulations that apply to the sale of their items. Sellers who violate this policy may be subject to listing removal and/or account suspension.
#1 University students who are interested in fashion and would like to earn easy cash with no hassle and at the same time keep buying new pieces without going broke!
#2 Individuals who are social and like to travel but would rather spend money on experiences than on clothes. You can have both!
#3 Moms of newborns and toddlers who outgrow their clothes in a short time.
#4 Stay at home moms who would like to make their own cash!
#5 Individuals who are looking to freshen up their wardrobe and/or find the style that suits them!
#6 Fresh graduates who have to dress formally for a new job or formal attire for special occasions
#7 Individuals who ordered off of the internet and got delivered the wrong size/item/etc.
#8 Individuals who's lost/gained weight and now their clothes don't fit.
#9 Individuals who were gifted an item they're not going to use.
#10 Halloween enthusiasts who won't wear their old costumes anymore, but would like the chance to sell them and make room/budget for next year's incredible costume!
